Refund policy
All Steady Provision products are fresh, perishable proteins. Because of the nature of our products, all sales are final. We do not accept returns.
Damaged, spoiled, or incorrect orders
We stand behind the quality of every box we ship. If your order arrives damaged, spoiled, or contains incorrect items, you must contact us within 48 hours of delivery at refund@steadyprovision.com with your order number and photos of the issue. We will replace the affected items or issue store credit at our discretion. Claims submitted after 48 hours of delivery cannot be honored.
Subscriptions
You may pause, skip, modify, or cancel your subscription at any time before your next order processes through your account portal. No cancellation fees apply. Subscription charges that have already been processed are non-refundable.
We do not offer:
- Returns on any perishable food item
- Refunds to original payment method except in cases of verified fulfillment error on our part
- Exchanges or replacements after the 48-hour claim window
Contact
For any questions about your order: refund@steadyprovision.com