Shipping policy
Overview
Steady Provision ships fresh, perishable protein directly to your door using insulated, temperature-controlled packaging. Because our products are perishable, please read this policy carefully before placing an order.
Shipping Coverage
We currently ship to all 50 U.S. states, including Alaska and Hawaii (additional transit time and fees may apply). We do not ship internationally at this time. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories.
Processing and Dispatch
Subscription orders are processed and dispatched according to your selected delivery frequency (weekly, biweekly, or monthly). You will receive a shipping confirmation email with tracking information when your order leaves our facility. One-time orders are processed within 1–2 business days of purchase. Orders placed after our weekly cutoff time will be dispatched in the following shipping cycle.
Delivery Timeframes
All orders ship via expedited carriers (2-day or overnight service) to ensure product arrives within the safe temperature window. Estimated delivery timeframes are 1–3 business days from dispatch depending on your location. Delivery timeframes are estimates only and are not guaranteed. We do not offer refunds or credits for carrier delays outside our control.
Cold-Chain Packaging
Every Steady Provision box ships in an insulated container with dry ice, gel packs, or a combination of both, designed to maintain safe temperatures for up to 48 hours beyond the expected delivery window under normal conditions. Products should be refrigerated or frozen immediately upon receipt. Steady Provision is not responsible for spoilage resulting from failure to refrigerate or freeze products promptly after delivery.
Delivery Attempts and Failed Deliveries
Our carrier will make one delivery attempt. If no one is available to receive the package, it will be left at the door or in a designated safe location per carrier protocol — we strongly recommend ensuring someone is available or designating a safe, shaded delivery location. Steady Provision is not responsible for theft, spoilage, or damage resulting from packages left unattended after a successful delivery scan. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we are not able to reship perishable items and no refund will be issued.
Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address at checkout. If an order is returned, lost, or delayed due to an incorrect or incomplete address, Steady Provision will not replace or refund the order. If you realize you have entered an incorrect address, contact us immediately at hello@steadyprovision.com — we will make every effort to correct it before dispatch, but cannot guarantee changes can be made once an order has been processed.
Weather and Extreme Conditions
Steady Provision monitors weather conditions and carrier advisories. In cases of extreme heat, severe weather, or natural disasters that may compromise product integrity during transit, we reserve the right to delay shipment to protect product quality. We will notify you by email if your shipment is delayed for this reason. No additional charge will be applied for weather-related delays.
Inspecting Your Order
Inspect your order immediately upon delivery. If any items arrive damaged, spoiled, or incorrect, you must contact us within 48 hours of delivery at refund@steadyprovision.com with your order number, a description of the issue, and clear photographs of the affected items and packaging. Claims submitted after the 48-hour window cannot be honored due to the perishable nature of our products.
Safe Handling Reminder
Fresh proteins must be refrigerated at 40°F (4°C) or below, or frozen at 0°F (-18°C) or below immediately upon receipt. Do not consume any product that appears or smells spoiled regardless of the date on the packaging. When in doubt, discard and contact us.
Subscription Shipping
All active subscriptions include free standard shipping on every recurring order. Shipping costs for one-time purchases will be calculated and displayed at checkout. Steady Provision reserves the right to adjust shipping rates for subscription orders with advance notice to subscribers.
Carrier Liability
Once your order has been transferred to the carrier, risk of loss passes to you. Steady Provision is not liable for packages lost, stolen, or damaged after successful delivery confirmation by the carrier. We encourage you to contact the carrier directly for lost-in-transit claims and will assist where possible.
Contact
For any shipping questions or to report an issue with your order:
hello@steadyprovision.com
We respond to all inquiries within 1 business day.